As per January 1, 2017, ART-DECOR Open Tools GmbH (ADOT) offers Support Plans as Service Level Agreements. We continuously ameliorate our support plans due to the experiences with our customers. We have two major categories of plans, each with three levels.
For organizations who want support for development and/or production environments, hosted on our servers, we offer a plan with three levels. Please visit our Support Level Agreements for ART-DECOR® hosted servers (Type SLA-AS and Type SLA-AD) page for further information or contact us for any further information.
For foreign hosted servers of organizations who want ART-DECOR® server support for development or production environments, hosted on their own servers we offer our SLA1 plan with three levels. Please visit the SLA1 pricing page for further information or contact us for any further information.